We are searching for a

IT Service Manager

  • 40 hrs per week
  • HBO
  • Alblasserdam

We are searching for a

IT Service Manager

  • 40 hrs per week
  • HBO
  • Alblasserdam
Apply

IT Service Manager

based in the Netherlands at our Alblasserdam facilities

Welcome to Oceanco!

Oceanco specialises in building large custom yachts up to 140 meters in length. Offering a highly personalised service to clients, Oceanco applies innovative design and technology to create one-of-a-kind bespoke yachts that respect the vision of both the Owner and the designer.

We are a project-oriented management company outsourcing the main yacht building packages to our strategic co-makers. It is with pride and passion that we guide our clients through the journey to build his/her perfect yacht. Our desire to offer our Owners the perfect yacht goes hand-in-hand with a significant responsibility to reduce its impact. We are innovative—unique in what we do and how we do it because we challenge ourselves to do better each time.

We believe in teamwork. Together we create an environment in which employees work together every day from conception to completion of our yachts. We learn from each other and maximise our collective and personal potential.

It does not matter which position you hold or which team you are part of, we will encourage you to spread your wings and grow in your ambitions.

To enhance our growth, we are looking for proud, passionate, committed people to create and complete our inspiring teams!

What will be your challenge?

In this role you will have the following duties and responsibilities:

  • You are, as IT Service Manager, part of one of our Finance & Control teams. You report directly to the Manager IT.
  • The primary purpose of your position will be to coordinate the activities of the external information technology (IT) Service Provider to ensure that IT services are delivered as required by our customers.
  • As an IT professional you have a generic understanding of hardware- and software applications and business processes. You will build, develop and maintain an external- and internal IT network to gain access to all relevant information and knowledge and ensure the privacy, security, integrity, reliability and appropriate use of our information resources.
  • You will ensure effective and efficient day to day operation with adherence to Request, Incident, Problem- and Change Management processes and procedures.
  • In this position, you are the linking pin between the external Service Provider and the end-users in case of purchase decisions and escalation of unsatisfied users or IT employees. You will request Purchase Orders at our Order Desk.
  • You will be the owner of our IT service catalogue and ensure that all services are represented.
  • In terms of User Management you will manage the on- and offboarding and change process in user account requirements and/or authorizations, you will define, manage and control user access to our various IT resources and will be responsible for improving and implementing our processes in TopDesk.
  • When it comes to asset- and configuration management you will document information relating to assets, conduct life-cycle management for our assets (including hardware, software, licenses and warranties) and you will support on security questions.

What do we ask for?

  • Higher Vocational Education
  • Affinity with IT Hard- and Software
  • Minimum 3 year experience preferably in maritime industry and/or yacht building industry
  • You recognise yourself in the following competences: Customer orientation, Communication, Quality-orientation and Autonomy.
  • You oversee the big picture and have a comprehensive view of the entire process
  • You are pro-active and problem-solving in your approach
  • You are a proud and passionate team player that is eager to learn
  • Knowledge of the standard IT applications and systems (Microsoft Office etc.) and preferably TopDesk

What do we offer?

  • A challenging full-time function within a unique, international and leading-edge yacht building company
  • An inspiring environment with great possibilities for personal development and education
  • Competitive primary and excellent secondary employment conditions
  • CAO Metalektro
  • Active staff association that organises fun trips, social get-togethers with colleagues, sports events, and other festivities

Acquisition as a result of this vacancy and/or responses from recruitment agencies is not appreciated.

Apply procedure